Shipping policy
Shipping Policy
Website: https://premiumcollections.online/
Effective Date: 1 April, 2026
At Premium Collections, we aim to deliver your orders quickly, safely, and reliably across India.
1. Order Processing Time
- Orders are processed within 24–48 hours after confirmation
- Orders placed on weekends or holidays will be processed on the next working day
2. Delivery Time
- Estimated delivery time: 5–10 business days across India
- Delivery time may vary depending on location, logistics, and unforeseen delays
3. Shipping Charges
- Free Shipping on most orders (Rs 699)
- Any applicable shipping charges will be displayed at checkout
4. Cash on Delivery (COD)
We offer Cash on Delivery (COD) for your convenience.
- COD is available on eligible orders and locations
- A small COD handling fee may apply (if applicable)
- Please ensure someone is available to receive and pay for the order at the time of delivery
- Orders may be confirmed via call/SMS/WhatsApp before dispatch
5. Order Tracking
- Once your order is shipped, you will receive a tracking ID via SMS/email
- You can track your order status anytime
6. Delivery Delays
While we strive to deliver on time, delays may occur due to:
- High order volumes
- Courier issues
- Weather or unforeseen circumstances
We appreciate your patience in such cases.
7. Incorrect Address or Failed Delivery
- Please ensure your shipping details are accurate
- If delivery fails due to incorrect address or unavailability, re-shipping charges may apply
- Repeated failed COD orders may lead to COD restrictions on your account
8. Damaged or Missing Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Share clear photos/videos for verification
- We will arrange a replacement or resolution as per our policy
9. Service Areas
We currently ship across India, including most cities and towns.
10. Contact Us
For any shipping-related queries:
📧 Email: premiumcollaction@gmail.com
🌐 Website: https://premiumcollections.online/